Crystal-embellished Tulle Dress

Clothing Return and Exchange Policy

 

Dear Customer,

 

We would like to express our gratitude for your confidence in our services and products. Your satisfaction is of utmost importance to us, and we strive to meet your needs in the best way possible.

 

We hope that you have received your order in good condition and that it meets your expectations. However, we would like to remind you of our clothing return and exchange policy implemented by our company. We understand that circumstances may arise that make you consider returning the purchased items.

 

Please note that we operate with a custom tailoring system based on individual customer measurements. This ensures precision and a perfect fit that reflects your personal taste. Due to this custom tailoring system, we regret to inform you that we can only accept return requests if the garments do not match the exact measurements you provided us initially.

 

In the event of a defect in the product, faulty stitching, or if the clothing does not accurately match the measurements provided, we would be happy to cooperate with you to arrange an exchange process. Please make sure to contact us within a reasonable timeframe after receiving your order to report any issues you may encounter.

 

We kindly ask for your understanding in this matter, as our goal is to ensure your complete satisfaction and provide you with the best service. If you have any questions or additional inquiries, please feel free to reach out to our customer service team, who will be delighted to assist you.

 

Once again, we thank you for your trust and interest in our products. We look forward to serving you again in the future.

 

Sincerely,

Customer Service Team